I would like to commend Firelands Regional Medical Center for the outstanding job they did taking care of my son in the emergency room this weekend. I was so impressed with the extremely professional, thorough, friendly and expeditious manner in which they took care of my son's injury! They recently implemented a new system in the emergency room called "Fast Track." It was just recently put in place to help expedite the emergency room process for those with cases which are not in any way of less important to them, but which are of a less serious nature so we, the consumer, can get taken care of and be released more quickly. It is quite obvious they truly care about the well-being of their patients and those that are with them, both while you are there and after you leave. I wasn't even the patient and they heard me say I was cold and went to get me a blanket. The staff was quite busy and in spite of that they still came in several times during our short stay to be sure we were comfortable and that our needs were met.
Karrie M. Fleetwood