Loved, loved, loved the Kathleen Parker column in the June 5 paper. Corporate America does need to get priorities straight and concentrate on user-friendly, helpful customer service where they actually know how to do something for you and the authority to do so!
Who, besides retired people like me, have to time or inclination to sit on the phone for hours being connected from one person to another, over and over again; often times, still not getting the problem resolved because no one working in customer service has any common sense, brains or language skills?
We do want homegrown, human yesterday! And America, yes, revolt! But Kathleen, how do you suggest we do that?