OVH dormitory dining room replaces buffet with made-to-order

Annie Zelm's picture
09:00 AM
Feb 06
2012
Register photo/JASON WERLING Ohio Veterans Home employee Sarah Oldaker takes the order of Ken Lessam in the Veterans Hall Dining Room on Thursday, February 2, 2012.
Perkins Twp.

The Ohio Veterans Home is serving up a new approach that sounds a lot like the slogan at Burger King: Have it your way.

The dining room in the dormitory wing has booted its buffet line and cafeteria-style kitchen, replacing it with menus and made-to-order meals to serve about 160 residents who live there.

The 427-bed nursing home side is still set up the way it has been for years, but it will offer an expanded menu soon.

Resident suggestions and a changing philosophy at the home helped spur the changes, said NyCola Darnold, resident services director.

"Our motto is serving those who served, and we want to serve them in as many ways as we can," she said. "This is a more person-centered service than running them through a chow line."

With funds from a volunteer advisory committee that collects donations from staff, residents' families and other veterans' organizations, the veterans home spruced up the dining hall with new flooring and modern furniture.

Staff started offering table-side service last week, then began offering "open dining" hours from 6 a.m. to 6 p.m.

Instead of eating their meals only at designated times, residents can come down whenever they want and avoid the crowds.

On Thursday afternoon, the lunch menu featured six types of chicken sandwiches, six varieties of hot dogs and six specialty burgers like the spicy "Hellfire," as well as sandwiches and wraps with cold cuts.

There were also five specialty salads, including a "Steakhouse" salad with strips of meat and fried onions, and a "build your own" option.

Air Force veteran Ken Lessam, 66, who ate a mushroom-and-swiss burger from the grill Thursday afternoon, said the food tastes fresh because it's made to order.

"The quality is as good as any restaurant," he said.

He'd still like to see a bigger selection of entrees -- something he thought was nice about the old buffet line.

Some said the new menu was a little heavy on the hot dogs and hamburgers, and they wanted something else.

Others said they really liked being waited on, rather than waiting in line.

"Some of us have a hard time getting around," said Chuck Pavelka, 64, a U.S. Army veteran who walks with a cane. "You don't have to schlep your tray around anymore. We'd have people with scooters trying to come through the line, and at least once a week, someone would drop their food."

Staff said they've had to adjust to a new workload now that they're spending more time catering to the residents' requests and less time making food in bulk.

The veterans home hasn't added any employees, but it shuffled some workers' responsibilities to help with the transition.

"It takes more time to learn the menus, train people on the grill," said Sarah Oldaker. "Someone has to be out here all the time, and that cuts down on your prep time. But it's been good -- as long as the residents are happy."

Support service manager Craig Selka said it's too early to tell if the new approach will save money or amount to higher food costs.

The veterans home has spent more money on food than it typically does. But the staff has also noticed they're throwing away a lot less.

Residents also have more control over their portions when they're ordering a meal, as opposed to picking whatever looks good and plopping it on their plate.

"It's better for them," Darnold said. "And it's more like a warm, home-style environment."

Comments

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CAPNTIM50's picture
Feb 06, 2012
05:18 PM

CAPNTIM50 says

Of the Residents that I know who live there, there is not just 'hot dogs'. This isn't life at 'Progressive Field'. Although, that would have been fun when we were young!

There are several grillled chicken sandwiches, many speciality salads, and plenty's of sides to choose from.

There is still available the main course of the day, but I'm told it would be better if it was a full 'hot' meal. A  'Blue plate' style meal. But he said it's a work it progress.

He likes the new look, and the staff is very quick with the service. Life is good he says. They certainly deserve the best!

Never Forget Our Veterans!

NineMM's picture
Feb 06, 2012
02:42 PM

NineMM says

This is good news.......................I have several friends who are residents there, and up until now one of the biggest complaints they had was the food.

 

Won't take long for the naysayers to start b!tching about spending more money for supplies. These men and women pay to live there, and they deserve the best!

SimpleEnough's picture
Feb 06, 2012
12:53 PM

SimpleEnough says

@frugal, I'll clue you in on something, When we would hold bingo night for the folks up there, we always asked what they wanted to eat as we would provide coffee, fruit drink, sandwiches, chips and baked beans for a meal afterwords. It was always the same thing "HOTDOGS"! One reason was it was easy for them to chew. I'm not to worried about their dietary habits as by and large they are well past their prime and, so I say enjoy and have what you want, no sense in their last years having to worry about something like that. I'm glad to see the article and reminds me I need to make a visit up there to say hi to the residents.

Bluto's picture
Feb 06, 2012
11:39 AM

Bluto says

@FruGalSpender , My father-in-law wasn't suppose to have hotdogs either but that never stopped him from going down to Plum Nilly for a casing . Ya gotta live once in awhile : )
"GodHelpTheBeastInMe"
Horace Mann's picture
Feb 06, 2012
10:18 AM

Horace Mann says

This works well in other facilities. More dignified, better food quaility with less waste, and those who would struggle with a tray are accomodated in the same way as everyone else.

 

 

### “Be ashamed to die until you have won some victory for humanity.” -- Horace Mann
FruGalSpender's picture
Feb 06, 2012
10:14 AM

FruGalSpender says

hot dogs are poor nutrition. i can see serving hot dogs now and then but six varieties? if the buffet style food was acceptible by the residents, why change it?

Just Saying's picture
Feb 06, 2012
09:51 AM

Just Saying says

How wonderful !  These are the little liberties in our daily lives that many of us take for granted.  It's a reminder to me of how many blessings I am truly thankful for.

Bluto's picture
Feb 06, 2012
09:14 AM

Bluto says

This sounds great ! These men and women deserve a little catering to. It's the least we can do for those who have severed their country.

"GodHelpTheBeastInMe"

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