Nov 5, 2013

Do Kalahari workers rip out ads of competing businesses in hotel room phone books?

I recently stayed at Kalahari Resort and asked why the pizza section was ripped out of my phone book in my room from the yellow pages. It went from physicians to plumbers. Can you tell me why this happened? Jason on Tiffin Avenue

Jason further explained how a Kalahari Resort worker supposedly told him CEO Todd Nelson requested that every phone book at Kalahari to not have the pizza section in the phone book because Kalahari sells its own pizza.

Kalahari spokeswoman Kelli Hartsock disputed the allegations.

"Kalahari does not advocate the destruction of in-room phone books, and the resort is actually in the process of removing all phone books from guest rooms, as they have become out of date. Additionally, Kalahari provides a quality pizza service to the resort for guests and local patrons to enjoy. In addition, the resort often cross-promotes and encourages its patrons to support and visit local businesses in the area."

The Mailbag is a daily feature on Each weekday at noon, we will post one question from a reader and answer it. To ask a question, send a letter to The Mailbag at 314 W. Market St., or email Please include your first name and a location in the email, e.g. “John from Decatur Street."



LOL, who uses a phone book now days???? I can't even remember the last time I opened one up. Most pizza places have an APP for that.

Licorice Schtick

Peope do whatever is quickest and easiest. The pizza pages are gone because the guests tear them out. This is nothing new.


I just bet Kalahari cross promotes and encourages its patrons to support local businesses!!!...ONLY if those businesses don't offer a service that Kalahari already does!!....They should be ashamed of themselves for being such a rip off, I mean seriously, what's a large pizza cost out there, around $50!?!?!?....Nobody thinks its just a plain coincidence that they are in the "process of removing all the phone books from guest rooms because they are outdated?"....Yeah right, more like they got busted and don't want anybody in Sandusky to know what crooks they are!!

Stop It

lol...sounds like thinkagain's copy of the bible that only has the passages and pages he/she/it likes...

thinkagain's picture

I love how I'm living rent free in your head, thanks for the free housing sweety!


Oh my doesn'tthinkagain god, that was priceless Stop it!!!! :}

Stop It

lol...look where I am. Close your eyes. Now, stop it.


Go ahead and try to order a pizza from an offsite Pizza Place while staying at Kalahari. Kalahari will make it as difficult as they "legally" can. It almost borders on being absurd. I guess that is part of the guest hospitality program...we will treat you like a great guest until you try to spend money outside our doors...

Good 2 B Me

I have seen many pizzas delivered to Kalahari. Never once have I seen them delaying or causing the driver any problems.

People are just not happy with anything.

Thank you Kalahari for all of the business that you bring to our area!


And where exactly did you see these pizzas delivered?....I personally know that if you order a pizza from outside of Kalahari, the driver is not supposed to pull right up to the front doors, or even go inside the building, they are usually told that theyhave to meet the customer on the other side of the bridge walkway.

Good 2 B Me

I have seen numerous delivery people walking to the rooms of the guests.


I would thank them more if they offered huge discounts for local folks during the off season months. I can understand them not being able to do it during the Cedar Point season because of all the tourists, but why can't we be able to enjoy something in our home town during off season without spending an arm and a leg!?!?!...Oh yeah, that's right, because they aren't worried about us little town folks, they are only concerned with THEIR revenue!!

dorothy gale

I think this is a really good idea. And Cedar Point should offer discounted passes, tickets, parking, and food to locals to show their support for the community. I know many Sandusky residents who can't afford a day at the Park that they can see right across the Bay.


I agree Dorothy!!!

The Bizness

Actually they do offer discounts for locals, go join the Zuri Jirani club. They have a bunch of monthly offers.

looking around

They have escorts also, did they rip out the escort pages........


Wait till Hy Miler goes in across the street. They are going to have a Cameo Pizza shop in there. Then you can just run across the street. No phone book needed.

Thomas Paine

Election day must be over...need a new conspiracy to post about.


As an ex-employee, they do rip the pizza pages out. The businesses they promote...or the businesses that pay to advertise is BW3. The advertisement is in the hallway to the left of the candy shop.


Kalahari is a disgraceful example of corporate greed. They are simply bad neighbors, hiring foreign students instead of local people. They are not going to support any local businesses that compete with the services they offer. Any money spent offsite is considered a failure on their behalf, a loss from their plan. If you want to see outrageous is how they print and claim a certain price for their holiday buffets but then add a 20% service charge for set up and cooks to the bill that is not in place of a normal tip the servers expect. Out of nowhere they tack that service fee on. I really hope we stand up to this sort of business and tax the hell out of them because they aren't going to be good for anything else except property taxes now their newcoming bliss is gone and the support of Huron's stadium is old news.

From the Grave

Now, where is this Kalahari?

Tell it how it is.

Here is a Mailbag Question. Does the Sandusky Register purposely post these ridiculous questions on here just to stir the pot and get these morons posting on here? Any businesses looking to set up shop in the area only need to read the paper and keep moving on. Thanks SR.

Good 2 B Me

LOL! Good Point!



Colonel Angus

Kalahari doesn't give a damn what any of the local yokels think about them. Feel free to patronize Great Wolf, Maui Sands or Castaway Bay if you think Kalahari is a rip off and you deserve a handout because you're a local.


who was looking for a handout? Kalahari is an overpriced venue that treats their employees like slaves and pays them poorly. The other ones you mentioned are most likely just as bad. I don't patronize any of them and never will.


when delivering a pizza to there you have to call the customer and they have to meet you at the end of the bridge by the parking lot you are not allowed to bring the pizza to the room or even the lobby. first hand experience


You are full of it!!! My family stays there twice a year and we always order out pizza at least once. They have delivered it straight to the room every time. I have NEVER had to go down and meet the driver regardless of where we order from.


Camero is 100% correct, unless you order it from Kalahari or your pizza guy has a get out of jail free card.

Good 2 B Me

I wonder how these people that are complaining about not enough discounts would fair living in Orlando. They don't all hand out discounts to the locals just because you live there. Think about it. You chose this area.


Actually, both Disneyland and Disney World participate in a local discount program in both Florida and California, or at least they used to.


While I do not like Kalahari and don't encourage anyone to work there, I would bet that it's hotel guests that rip the pages out of the phonebooks. Having worked at hotels in the past, you would not believe what some guests do! Of course, it would not surprise me if Kalahari tries to inhibit guests from ordering outside of their compound. They are out for as much money as they can get out of you.


Not to mention what travellers are likely to do.


I've ordered a pizza from outside twice when staying there. Both times the driver called and said we had to come meet him at the front entrance because he wasn't allowed to come inside. Still worth it since we payed half for the pizza than we would have from Kalahari's pizza place.


This is hilarious to me. Do any of you people know how ignorant you sound? Kalahari is a business. They have restaurants and pizza on site, of course they want you to order their pizza, if they didn't they need to find a new GM. Answer this, will Cameo let you have a pizza delivered from Pizza house, to you, at Cameo and then let you eat it in front of their customers? Can you go to Red Lobster and bring in a Filet-o-Fish from McDonalds and eat it? NO because they want ALL of the $$$ they can get. Do you really think Walmart would advertise or have posters saying shop at Target hanging around their stores? Come on people its a part of business, they are there to make money, and that's the bottom line. Like it or not.

Capt. Ford

Kind of sums it all up, it is obvious and it is within rights of a business....period


YouMustBeJoking....I guess you have a special computer that allows you to see information the rest of us can't see. We were under the impression that the Kalahari guests were buying pizza to consume in their rooms or in public areas but you are the only person led to think they want to buy pizza to eat in Kalahari's eateries. When people rent a room they have the right to bring in outside food while Kalahari does their best to prevent this. Greed.


Because, of course, YOU have no greed, and would invest MILLIONS to build an indoor waterpark resort and operate it at a loss out of the goodness of your heart, right?


Their food is high priced, and it is not worth the money.
Go to Burger King, it's better.


pYRKINSpYRATE, I don't have a special kind of computer. What I do have is a brain, filled with common sense. Kalahari, whether it be one of their eateries, coffee shops, candy stores, etc. etc. is still Kalahari. In business, every time a guest spends money outside of their establishment, it's considered a failed opportunity. That's all i'm trying to say. Trust me when I tell you, i'm a cheapskate. I take my own candy and pop into the movies. But as a man that understands business, I know that the more product you sell, the more profit you make. Profit = success. Kalahari sells pizza and they bring it right to your room which is convenient for you the consumer. Or you can order a pizza from somewhere else and have to walk out to get it, which is inconvenient. This is a great business move, not greed. And you are right people do have the right to have outside food in their room, but it is also right for Kalahari to make it as inconvenient as possible. So the extra $$ you spend on a Kalahari pizza is because of the convenience, and their pizza is good iv'e had it a few times, and they're HUGE.