Excerpt: Dear Whoever is in Charge of Customer Service for DirecTV:
All I wanted was to watch the game.
I was back in my hotel room after a long day and I figured, what better way to unwind? Now, the game wasn’t available on the hotel channels, but I’ve got that League Pass service you offer and one of its perks — supposedly — is that you can watch the game right on the ol’ iPad.
So I got out the ol’ iPad and I fired up the app and I retrieved the password and I tried to sign in and nothing happened. So I called you guys and the robot lady answered and told me to OPRIMA NUMERO DOS if I wanted to conduct my business in Spanish, which I didn’t. So I didn’t and I said “yes” when the robot lady asked if I was a subscriber and I gave her my phone number when she asked for it and then she asked me to tell her what I wanted, and I tried to explain twice but she didn’t get it. So I told her I had a question about League Pass and she gave me this long spiel about how I could buy League Pass, which I didn’t need to do, since I already had it. So I asked the robot lady to connect me with technical support and she said she would and that’s about when she hung up on me, so I called again and I went through the whole thing again and this time I got to a human being who listened to my problem and what I had done to solve it, expressed remorse, then told me to do the same things I had done, which had not worked the first time, and when I did and it didn’t work again. This person transferred me to another person who also expressed remorse and then, reading from a manual, told me to do the thing I had done, which hadn’t worked the first two times. And when I explained this, transferred me to a third person who dutifully expressed remorse and quickly concluded he could not help me and told me to contact the NBA.
By this point, the game was at halftime.
I gave up.