Leaonard Pitts: English, por favor

Register
Mar 29, 2013

Excerpt: Dear Whoever is in Charge of Customer Service for DirecTV:

All I wanted was to watch the game.

I was back in my hotel room after a long day and I figured, what better way to unwind? Now, the game wasn’t available on the hotel channels, but I’ve got that League Pass service you offer and one of its perks — supposedly — is that you can watch the game right on the ol’ iPad.

So I got out the ol’ iPad and I fired up the app and I retrieved the password and I tried to sign in and nothing happened. So I called you guys and the robot lady answered and told me to OPRIMA NUMERO DOS if I wanted to conduct my business in Spanish, which I didn’t. So I didn’t and I said “yes” when the robot lady asked if I was a subscriber and I gave her my phone number when she asked for it and then she asked me to tell her what I wanted, and I tried to explain twice but she didn’t get it. So I told her I had a question about League Pass and she gave me this long spiel about how I could buy League Pass, which I didn’t need to do, since I already had it. So I asked the robot lady to connect me with technical support and she said she would and that’s about when she hung up on me, so I called again and I went through the whole thing again and this time I got to a human being who listened to my problem and what I had done to solve it, expressed remorse, then told me to do the same things I had done, which had not worked the first time, and when I did and it didn’t work again. This person transferred me to another person who also expressed remorse and then, reading from a manual, told me to do the thing I had done, which hadn’t worked the first two times. And when I explained this, transferred me to a third person who dutifully expressed remorse and quickly concluded he could not help me and told me to contact the NBA.

By this point, the game was at halftime.

I gave up.

Comments

WiseManOnceSaid

With so many better options, why does the register contiually put this guy's columns in the paper?

QUALITYASSURANCE

Why is there an additional 'a' in Leonard's name in the title of this online article? Tsk, tsk.