How to Fire an Employee

Ruth Haag
Sep 3, 2013

 

Ways to remove non-working employees

Over the years I have supervised hundreds of employees, and trained hundreds of supervisors through outreach programs at several community colleges.  What I like best about supervising is taking an employee who might not have been successful in a previous job and creating a work environment where they can be successful.  Unfortunately, not all employees are able to accomplish this and some of them have to be fired.  There are several ways to remove employees who are not willing or able to do their jobs:  

A new-economy way to fire someone

One ploy used these days, with the bad economy, is to call the non-working employee in and tell them that they are being downsized.  This removes all of the need to counsel the employee and help them improve.

Several years ago Radio Shack made it into the news when they laid off staff with e-mail notifications;  pretty insensitive.

A supervisor can fire them

In spite of what most people who have been fired will tell you, most supervisors find it very difficult to fire someone, and fear the process.  Here is a suggested approach.

As I mentioned last week, the first step in removing a problem employee is to check to make sure that they were fairly dealt with.  Consider the following before firing:

1.  Were they given a clear explanation of what the expectations were?

2.  Were they told when they were failing to meet these expectations?

3.  Was there only one person handling their assignments, or was there a committee, and if so, did the committee all agree on the assignments?

If the employee was fairly dealt with, then when the supervisor finds that they are not working or not working well enough, they should sit down with the employee to clearly explain what is wrong and what they need to do to correct it.  Here is how to do it:

1.  This talk should take no more than 15 minutes, and should take place in private.

2.  Identifying a definite change and a definite outcome desired is necessary.  Simply saying, “Improve your attitude,” is not as clear as saying, “Each time you receive an assignment you complain bitterly about it for five minutes; I want you to accept your assignments without complaint.”

3.  All employee/employer discussions such as this should be documented.

4.  A timeline should be set, such as improvement within two weeks.  If no improvement is seen, another talk should be had, this time explaining that the employee is fired.

5.  This is a talk about the employee, not about the supervisor, the employee should not be allowed to talk about what they feel the supervisor and company are doing wrong.

Most employees who find themselves being fired feel that they have done nothing wrong.  This is logical because if they felt they had done something wrong they would have fixed it after the first talk with the supervisor.  As they are leaving they most often tell the supervisor that the reason the supervisor has given for firing them is not correct, “there is something else, I know what it is but I won’t say it.”  About half of them threaten to call their lawyer.  Oddly enough, the next thing they typically ask is if the supervisor will give them a recommendation for their next job.  

A co-worker helping get a person noticed and fired

All of this discussion has assumed that the supervisor knows that an employee is not working or not working hard enough.  Often the employee can fly under the radar of the supervisor.  These non-working employees always look busy when the supervisor is around.  At times they take credit for other people’s work.  They are so successful with this that many times a supervisor will say, “Joe here is my right hand man,” and in fact Joe is the non-working employee.  These people know how to be friendly with a supervisor.

Co-workers can cautiously allow the supervisor to discover that the employee is not working.  This depends on the co-worker’s relationship to the supervisor.  Bob (my business partner) and I were sitting in our backyard one Saturday afternoon when one of our employees came driving up.  He sat down and quietly told us that the supervisor that we had sent to the field with his crew, never once got out of the car to do any work.  He gave a few details and then left.  Bob was able to drop in on this person’s next project and witness the infraction ourselves and start the firing procedure.  The employee who told us about the problem did so without making any disparaging comments about anyone and did not ask us to promise anything.  He just gave us the facts that he was sure we didn’t know.

Another time, after I had fired a non-worker, her staff member came to me and told me that the work she had turned it was actually done by him and copied to be in her handwriting.  In this sort of situation I wished that the staff member had let me know before I fired the problem employee.  It would have helped me.  He could have waited until I was is looking at the copied work product and said something like, “I finished that graph up last week, how do you like it?”  This would establish who really did the work and would have been enough for me to figure out that something was wrong.

The co-worker should make sure that they are not unconsciously helping the non-worker by doing their job.  If it won’t do much damage to the final product, step back and allow them to fail publicly.  

All of these co-worker exposure techniques require maturity and finesse.  You have to be dropping hints, not complaining.  Everyone always decides that the complainer is the problem.

A committee removing a non-working employee

Trying to get improved work from an employee who is supervised by a committee, such as a Board of Directors, a Council or a Commission is very difficult.  As I noted previously, many people are afraid to fire someone and with a committee, normally more than half of the members feel this way. Most of the members of the committee have no real supervisory experience.  Also, each committee member sees their time on the committee as limited, and are content to let the next guys take care of it.  The next guys come along and say, “I have barely worked with this person, I can’t fire them for at least a year.”

The only way I have seen to fire a person who is supervised by a committee is to find something so egregious that all of the committee members will agree they have to be fired.  I have observed that, interestingly enough, the egregious thing does not have to be true.  Committees fire with emotion.  The pattern then is this: one committee member finds something in the employee that they don’t like.  They tell their story to all of the other committee members, infusing it with lots of emotion.  If it seems egregious enough, the committee meets and agrees to fire the employee.  

The unfairness works both ways

My last story above sounds pretty unfair to the fired employee.  Of course, if the employee was not working it would also be unfair to keep paying them.  This “unfairness conundrum” will freeze up many supervisors, which tends to keep non-working employees in place.

Comments

phroggy

then there are the coward bosses who address nothing except to get the good workers to work harder and let the slackers continue to slack. attitude reflects leadership I always say. why should I be motivated without incentive?

Darkhorse

In all due fairness to the employee, I think the employee has to be approached to find out what is keeping the employee from performing his very best. There might be other things going on that the employer is not aware of and should be or their could be employees just wanting to get the employee out by going to the boss and bad mouthing him. I think it is up to the boss to find just what is going on and then get specific on the corrections or else.

pavedparadise

I work in a factory where my direct line supervisor has 12 employees. I do not think it is the employees responsibility to "whistle blow" on a fellow employee unless the employee is stealing product from the company. Supervisors need to do the job they were hired to do and supervise meaning keeping an eye on each employee making sure they are doing their fair share.

Too many time I've seen an employee who does not like another employee go into the office and try to get the other employee in trouble with management. Finally, supervision told the "tattle tail" to pay more attention to their job and stop worrying about others.

big_d

Sadly, all too true, I have seen this far too many times happen to people by someone who usually is just as bad or worse than the person they are complaining about. Its usually about diverting attention from what YOU are not doing. I've worked in a mfg. environment for 35+ years, so I have a pretty good idea about all this.

Stop It

JMHO, Ruth. I've read your blog every week since it's inception. You come across as a very vindictive person.

doppleganger

In these tough times with jobs so scarce and corporate greed at it's highest, now we have someone to coach employers how to fire people? WTH?!

gramafun

doppleganger...I must agree that rather than have a posting on how to fire people, it would be much more effective to see one on how to MAINTAIN your job than how to get fired from one. Most of us out here are not managers or supervisors, but lowly workers who would like to keep our jobs and are not in positions to fire anyone. So this blog isn't helping the majority of readers.

And I have to agree with STOP IT as well....IMHO as well, it seems pretty vindictive to me as well, but again it is JMHO. I would much rather see a more Positive piece than something quite so negative in its approach to jobs and services.

From the Grave

Weird.

007

City fires environmental consultants:

The city commission voted tonight ( May 24, 2010) to fire environmental consultants Bob and Ruth Haag. Commissioners said they could save money by having recently-hired engineer John Hancock take over the Haags' duties.

Wonder how Ruth and her husband felt when this happened?

Lukeye

This would be good for the managers at Chipotle. They just take employees off the schedule without warning and hope the employee doesn't ask why.

phroggy

maybe the employee at Chipotle isn't worth a damn

Lukeye

phroggy, That May be true, But a manager should still tell someone they are not worth a damn. What kind of manager never tells an employee they are not doing well and fires them? Most places will write employees up and then discipline them. maybe you need to read this article.