Edgewood Manor earns Customer Experience Award

Edgewood Manor Nursing Center, Port Clinton, is the recipient of Pinnacle Quality Insight’s 2014 Customer Experience Award, qualifying for the award in the categories of dining services, activities and safety and security.
Sandusky Register Staff
Feb 17, 2014

Edgewood Manor Nursing Center displays a continued dedication to providing Best in Class senior health care services.

Throughout its history of serving the community, Edgewood Manor Nursing Center has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2013, a sampling of Edgewood Manor’s residents and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Edgewood Manor in specific categories.

Every month, Edgewood Manor has gathered its real-time survey results in order to gain a better understanding of the resident’s needs and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience Award, Edgewood Manor has satisfied the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.